Here are our terms of trade.
We ship stock to you on the pre-condition that you accept these Terms and
We provide stock ONLY on a firm sale or sale-or-return basis.
We guarantee shipment to you within five working days of receiving your order.
Our normal trade discount is
40% on minimum orders of five copies for each
title. We offer larger discounts for full box orders and for firm sale orders on quantities of 10 copies per title or more.
If you want to order less than these minimums,
we reduce your discount to 30%. Orders less than the minimum are also firm sale only.
Postage and handling. IP will pay freight charges to your store on invoices of $165 or more. More than one title can be ordered on a single invoice to reach this minimum amount to qualify for free shipping. If you decide to return stock, you must pay the freight.
You must pay for a minimum of five titles on invoices for which a return is requested. Alternatively, IP will deduct the small orders surcharge and freight on the shipment to your bookshop from any returns credit.
On sale-or-return orders, you may request a return
for credit on your account up to six months from the date of
the invoice. For credit to be applied to your account, we must receive the
stock in saleable condition. When you return stock,
you are still responsible for paying any postage and handling charges that applied on the original invoice. Please note that IP does NOT provide refunds, except by prior arrangement for festival and launch events.
Damaged Stock. IP takes special care in packing all consignments, but we recognise that stock can be damaged in transit. If this happens, please inform us immediately upon receiving the damaged goods. We will need you to email us a photo of the damaged box AND product so that we can submit this as evidence to the shipping agent. We do not require return of the damaged goods if you meet this condition.
IP ships stock to new and existing customers
in good faith, and we expect you to pay for that stock promptly. We
must receive your payment by the end of the month following the month in
which we shipped the stock to you. Essentially, that gives you up to 60
days interest-free stock.
If you fail to pay for the stock by that
deadline, we will send you a reminder when you are 30 days
overdue. We appreciate that you are as busy as we are and sometimes deadlines
are forgotten. However, if you do not pay by the end of that month, we
will begin to apply an Account Service Fee of $11 (GST-inclusive) or 1% of the value of the unpaid invoice, whichever is greater, per month to your
account retrospective to the month in which your account becomes
In the rare cases where a bookshop fails to pay its
account within six months of the due date, IP will suspend its credit,
and all subsequent orders will require payment in advance. This includes cases in
which the bookshop pays for the stock, but ignores outstanding freight
and/or Account Service Fees.
The best way to avoid service charges and to maintain your credit
with us is to do the right thing and pay your account on time.
You have several options for
We prefer payment by Electronic
Funds Transfer (EFT). Our
EFT details are:
Account Name: Interactive Publications; Account Number 16-1114670; Suncorp
Bank, Carindale S/C; BSB 484-799. Ensure that you specify your invoice number as
can also pay by cheque or money order in favour
of Interactive Publications Pty Ltd or IP.
accept credit card payments (Visa, Mastercard) or PayPal. A 2% surcharge applies on domestic orders and a 4% surcharge on foreign transactions. If you prefer to fax us your credit card details, our number
is 61 7 3324 9319.
For credit card transactions please note that we process orders manually, so
it may take several days for your account to be charged. We do not accept cheques drawn on a foreign bank.
you for ordering from IP. We look forward to a long and beneficial partnership